Welcome to Sugar and Shelter. By placing an order or using our website, you agree to the following terms and conditions:

1. Orders and Payments
   All orders are subject to availability. Payment must be completed through our authorized providers such as PayPal, Venmo, etc. We do not store full payment details.

2. Delivery
   We currently deliver baked goods within the Richmond, VA area with an estimated delivery time of 2-3 days. Delivery times may vary due to scheduling. Shipping costs will be added based on delivery speed and location. Future expansion of shipping services is planned.

3. Product Quality and Refunds
   We strive to provide high-quality baked goods. Refunds are only issued if the pastries are found to be defective or damaged. Please notify us promptly if you encounter any issues with your order.

4. Use of Personal Information
   Your personal information is collected to process orders, communicate updates, and share volunteering opportunities. We do not sell or share your information with third parties.

5. Transparency of Donations
   All payments made through our platform are fully transferred to local shelters. We maintain transaction records and publish them on our social media channels to ensure transparency.

6. Website Accessibility
   We aim to make our website accessible to all users. If you experience any difficulties or have suggestions, please contact us.

7. Limitation of Liability
   Sugar and Shelter is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

8. Changes to Terms
   We reserve the right to update or modify these terms at any time. Changes will be posted on this page.

If you have any questions regarding these terms, please contact us. Thank you for supporting Sugar and Shelter.

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Disclaimer

All photographs, renderings and videos shown on this website are provided for illustrative/display purposes only. They may include props, digital enhancements, serving suggestions or staged settings that are not part of the item you will receive. Colours, dimensions, textures, packaging and minor details can differ from the actual product supplied. Nothing in the images should be relied upon as an exact representation of the product you will receive.

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All products on this website are intended for human consumption unless specifically listed under the ‘Paw Treats’ category. Feeding human treats to pets can cause serious medical issues. We are not responsible for any harm caused by misuse of human products.